Improve Your Phone Communications for Greater Customer Service
Tuesday July 21st, 12:00 pm EDT - 45 min duration
Everyone in your business is a salesperson and the impression - positive or negative - each person makes is an advertisement for your business. This can add up to hundreds or thousands of advertisements delivered each day.
Have you ever taken a negative attitude to work? If the workday progresses without a hitch, chances are your attitude will improve. But, if your day is riddled with irate callers, tight deadlines, too many meetings, conflict or delays, it’s likely you’ll have a worse attitude than the one you had. Everyone experiences bad days—times when you’re not at your best. It’s easy to forget how productivity and customer relationships suffer because of a negative attitude. This webinar will show you how to inspire your employees (and yourself) to reinforce your corporate mission statement, and build customer loyalty through some positive behavioral changes and a can-do attitude.
Presented by Jeannie Davis, of Now Hear This Inc. Jeannie is an authority on telephone communication for great customer service and has trained thousands of individuals to maximize the profit- and image-building power of improving interpersonal communication skills. An influential speaker and trainer, she is the award-winning author of Beyond “Hello,” and contributing author in Real World Customer Service Strategies That Work. Jeannie’s respected affiliation with Fortune 500 companies and national associations is testament that her workshops, seminars and keynote presentations are beneficial to organizations throughout the country.
Note: If you cannot make this session live, register anyway and you will be emailed the recording to view on demand