To Hear or Not to Hear? To Say or Not to Say? Now, what is the question?

How can something so natural that we do and have done all of our lives be one of the most complex undertakings we face every day? A single word can have a different meaning for each person that utters it, creating harmony or conflict. How, then, do you give feedback? Inspire your team? Ensure you are understood and not misunderstood? How do our experiences, upbringing, gender, ethnicity and geography, to name a few, affect what we hear? And what we say? Understanding is vital because “The art of communication is the language of leadership.” – James Humes

Gain insights on:

• Effective communications.
• Minimizing conflict and enhancing understanding when communicating.
• Giving feedback that is heard and drives accountability.
• How our upbringing and experiences shape our communications.